![]() We analyze how and why the hybrid system emerged. Through their interactions, players reconciled norms and rules. ![]() These discussions provided players rich opportunities to learn norms and rules. Riot Games' official forums were a key venue for these discussions. Players engaged in a variety of conversations to interpret formal rules, communicate with Riot Games, analyze behaviors, and articulate norms. Norms and rules both govern player behavior. We found that governance in League of Legends is a hybrid system. We conducted an ethnographic study concerning the interplay between player norms and rules in League of Legends. To deal with this situation, they devised the " Tribunal " system, a crowdsourcing system that leverages player norms to identify and punish disruptive players. Riot Games, the maker of League of Legends, one of the world's largest multiplayer online games, receives thousands of player complaints about disruptive behavior almost every day. Disruptive behaviors such as flaming and griefing are pervasive and problematic in many online venues.
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